fanchai Privacy Policy — How We Handle Your Personal Data in the Philippines

When you register and use the fanchai platform, we collect several categories of personal information to operate the service safely and effectively. We aim to collect only what is strictly necessary for each specific purpose described in this policy. The types of data we collect include:

• Account Information: Your full name, date of birth, email address, mobile number, username, and password hash — provided during registration and used to identify you as a verified player.
• Identity Verification Data: Government-issued ID details or other documents required to verify your age and identity in compliance with applicable Philippine regulations.
• Payment & Transaction Information: Details related to deposits and withdrawals processed in Philippine Peso (PHP), including your GCash number, Maya account reference, or online banking credentials where applicable. We do not store full card details directly.
• Device & Browser Data: IP address, device type, operating system, browser version, screen resolution, and session timestamps — collected automatically when you access the platform.
• Usage Data: Pages visited, games played, bets placed, time spent on platform features, and interaction logs used to improve platform experience and detect suspicious activity.
• Cookie Data: Preference settings, session tokens, and analytics identifiers stored in your browser. See Section 3 for full details.

We do not collect sensitive personal information such as biometric data, religious beliefs, or political affiliations. All data collected is handled with strict access controls and used solely for the purposes listed in this policy.

fanchai uses the personal data we collect for the following legitimate purposes. All use is proportionate, relevant, and limited to what is necessary for each specific purpose listed below. We do not use your data for any purpose that is incompatible with what is described here.

• Account Management: To create, maintain, and secure your player account, process login requests, and handle password recovery.
• Transaction Processing: To facilitate deposits and withdrawals in PHP, verify payment source ownership, and maintain accurate financial records.
• Identity & Age Verification: To confirm that all players are at least 18 years of age and to comply with anti-money laundering (AML) obligations applicable in the Philippines.
• Platform Personalisation: To remember your preferences, display relevant game recommendations, and improve your overall experience on the fanchai sportsbook, slot online, and live casino sections.
• Security & Fraud Prevention: To monitor for unusual account activity, detect unauthorised access attempts, and protect the integrity of all transactions on the platform.
• Customer Support: To respond to your enquiries, resolve disputes, and keep records of communications for quality assurance purposes.
• Legal Compliance: To fulfil obligations under Philippine law, respond to lawful regulatory or law enforcement requests, and enforce our Terms and Conditions.

We do not use your personal data for automated decision-making that produces significant legal effects without human oversight. We also do not sell your personal data to third-party marketers under any circumstances whatsoever.

fanchai uses cookies and similar tracking technologies to ensure the platform works correctly and to help us understand how players interact with it. A cookie is a small text file stored on your device by your web browser when you visit a website. We use only the categories of cookies described below, and we do not use cookies to serve third-party advertising.

• Essential Cookies: Required for core platform functions such as keeping you logged in, maintaining your session state, and enabling secure transactions. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data on page views, session durations, and feature usage. This helps us identify areas for improvement and optimise the mobile experience for Philippine players.
• Preference Cookies: Store your language preferences, display settings, and last-visited game category so your experience is consistent across sessions on any device.
• Security Cookies: Help detect fraudulent behaviour, protect against cross-site request forgery (CSRF), and support our identity verification flows for safe account access.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect your ability to access some features of the fanchai platform. We do not use cookies to track your activity across unrelated websites or to build advertising profiles.

fanchai takes data security seriously and applies industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We continuously review and update our security practices to address new threats and maintain the highest level of protection for our players in the Philippines.

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords using one-way hashing algorithms — we never store your password in plain text under any circumstances.
• Role-based access controls ensuring that only authorised personnel can access player data, and only to the extent required for their specific job function.
• Regular security audits and vulnerability assessments of our platform infrastructure to identify and resolve potential weaknesses promptly.
• Secure, access-controlled data centres for the storage of all player records, transaction logs, and identity documents.

Your data is retained for as long as your account remains active and for a reasonable period thereafter to meet legal, regulatory, and dispute resolution obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. fanchai will notify you promptly in the event of a data breach that is likely to result in a high risk to your rights and freedoms, in accordance with applicable Philippine data protection laws.

fanchai does not sell, rent, or trade your personal data to any third party. However, we do share limited data with carefully selected service providers who assist us in delivering the platform. All such providers are contractually obligated to handle your data securely and to use it only for the specific purpose for which it was shared. We conduct due diligence on all third-party partners before engaging them.

• Payment Processors: Local Philippine payment providers such as GCash and Maya require certain transaction data to process your deposits and withdrawals securely in PHP.
• Identity Verification Services: Third-party KYC (Know Your Customer) providers who assist in verifying player identity and age as required by applicable regulations in the Philippines.
• Game Software Providers: Licensed game providers who supply the slot online, live casino, and other gaming content available on fanchai. These providers receive only the anonymised session data required to deliver their games.
• Legal & Regulatory Authorities: We may disclose your data to government agencies, law enforcement, or regulators when legally required to do so, or when necessary to protect the rights and safety of fanchai and its players.

We do not share your data with any advertising networks or data brokers. All third-party partners used by fanchai are subject to data processing agreements that require them to maintain appropriate security standards and comply with applicable data protection laws.

As a player on fanchai, you have a number of important rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. fanchai respects the data rights of all players across the Philippines and will never penalise you for exercising them.

• Right to Access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe following successful identity verification.
• Right to Correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Basic account details can be updated directly through your profile settings.
• Right to Deletion: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply.
• Right to Restriction: You can request that we limit the processing of your data in certain circumstances, such as when you contest the accuracy of the data or object to our processing activities.
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, commonly used, and machine-readable format for your own use.
• Right to Object: You have the right to object to our processing of your data where it is based on legitimate interests, including objecting to receiving service-related communications.

To exercise any of these rights, please contact our support team at [email protected]. We may need to verify your identity before processing certain requests to ensure the security of your account. We aim to respond to all valid requests within 30 calendar days.

fanchai is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the registration process, and we actively monitor for indicators that a player may be underage. Maintaining a safe environment free from underage participation is one of our highest operational priorities.

If we discover that personal data has been collected from a minor, we will immediately suspend the relevant account, delete the data, and take appropriate action in line with applicable Philippine regulations. Parents and guardians who believe that a minor may have accessed fanchai using falsified credentials are encouraged to contact our support team immediately at [email protected]. We take these reports seriously and will act swiftly to investigate and resolve such cases. For additional guidance on keeping minors safe online and using our responsible gaming tools, please visit our Responsible Gaming page.

fanchai reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors relevant to the Philippine market. When material changes are made, we will make reasonable efforts to inform you — for example, by posting a notice on the platform or contacting you via your registered email address. The effective date at the top of this page will always reflect when the policy was last revised.

We encourage you to review this page periodically so you stay informed about how we protect your data. Your continued use of the fanchai platform following the publication of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes to this policy, you should stop using the platform and contact us to arrange account closure at your earliest convenience.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, our support team is here to help. We aim to acknowledge all enquiries promptly and to resolve privacy-related concerns within 30 days of receipt. For complex or multi-part requests, we may require additional time but will keep you updated on progress throughout the entire process so you are never left waiting without communication.

Email: [email protected]

You may also visit our FAQ page for quick answers to common questions about your account, payments, and data rights. For information on self-exclusion and responsible gaming tools available to players in the Philippines, please visit our Responsible Gaming page. We value every player relationship and are committed to making the data rights process as straightforward and respectful as possible.